i has restraint

Joe

Groose
Senior Member
Nov 10, 2003
8,724
4
425
Just tell 'em you'll fix it, in around four (4) months. You have the power!
 

SuperAfroBoy

Vertical Bacon Sandwich
Super Mod
Nov 10, 2003
5,128
4
425
36
PEI, Canada
freewebs.com
Got this gem today. The initial ticket read:
Whenever USER tries to access his email, it tells him that his password is incorrect. We have had his password reset a few times but it will not work.

My update:
I see one failed password attempt from user USER on the mail server. Are you certain he is using his current Windows password when logging into webmail?

Ticket requester update:
He had told me yes so I watched him do it and now it works. Thanks for your help Mike.
Funny how things like that "magically" start working when someone is watching.
 

Tarvis

Yeah, that's right.
Administrator
Nov 10, 2003
8,558
17
735
37
www.zeldaxtreme.com
Ugh that annoys me to no end. I can't tell you how many times I've fixed an issue, then people call me hours later to say it still doesn't work. I go all the way to their office and it works just fine if I stand there.