i has restraint

SuperAfroBoy

Vertical Bacon Sandwich
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Man, I had to really hold back from calling this guy an idiot.

Mike Llewellyn has joined the room.
Tim ****** has joined the room.
(5:59 PM) Tim ******: hi Mike
(5:59 PM) Tim ******: Bradley.**** login in **** says he doesnt exsists
(6:00 PM) Mike Llewellyn: Well, I see his account on the server.
(6:01 PM) Mike Llewellyn: I'll reset his password, one moment.
(6:02 PM) Mike Llewellyn: You should have his new password in your email now. Please have him try logging in using this.
(6:02 PM) Tim ******: ok one more minute
(6:03 PM) Tim ******: he is going to try agian
(6:07 PM) Tim ******: ok now its saying his username and password are incorrect
(6:07 PM) Mike Llewellyn: One moment, I will test from a PC here.
(6:07 PM) Tim ******: ok
(6:09 PM) Mike Llewellyn: It worked for me using bradley.**** as the username, and the password I supplied to you.
(6:10 PM) Mike Llewellyn: Please have him reboot his PC or try an alternate station.
(6:10 PM) Tim ******: ok
(6:12 PM) Tim ******: ok when ever you have that password
(6:13 PM) Mike Llewellyn: I'm sorry, what did you mean by that?
(6:13 PM) Tim ******: the new password you are resetting
(6:13 PM) Mike Llewellyn: I didn't reset it again, he should be using the same password you received in your email.
(6:14 PM) Tim ******: oh forgot to check email
(6:14 PM) Mike Llewellyn: Well that would explain his password error then!
(6:22 PM) Mike Llewellyn: Was Bradley able to get in?
(6:23 PM) Tim ******: yes thank you
Tim ****** has left the room.
Mike Llewellyn has left the room.
 
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SuperAfroBoy

Vertical Bacon Sandwich
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Provide IT support to about 1800 idiots.

To elaborate, I work for a call center company that has nine call centers across Canada. Any time something breaks, or doesn't work for any of the company's 1800 employees, they contact the "IT Helpdesk". I'm one of three people who manage that helpdesk.
 

SuperAfroBoy

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As long as nothing breaks, I usually have plenty of time to waste surfing the net and junk. Mondays can be pretty busy because we have to set up accounts for new hires that are starting training. When there's an outage of some kind it can get pretty hectic.
 

SuperAfroBoy

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Emily has joined the room.
Mike Llewellyn has joined the room.
(1:51 PM) Mike Llewellyn: Thanks for contacting the IT Helpdesk.
(1:51 PM) Emily: Hey Mike: I deleted my *** email acocunt, maybe too soon.
(1:51 PM) Emily: I am not getting my *** password reset messages.
(1:52 PM) Emily: Can you walk me through readding my *** account?
(1:52 PM) Mike Llewellyn: If you'd like you can access it at http://webmail.***.com/
(1:52 PM) Emily: Thanks! You rock!
(1:52 PM) Mike Llewellyn: You would log in with your current Windows credentials.
(1:53 PM) Emily: Got it. That was the best Christmas Present today!
(1:53 PM) Mike Llewellyn: You must be having a very sad Christmas.
(1:54 PM) Emily: LOL, no I just find Joy in small things. Just ask my husband! lol
(1:54 PM) Mike Llewellyn: OUCH

(1:54 PM) Emily: Sorry if that wasn't appropriate
(1:54 PM) Mike Llewellyn: ROFL, no worries.
(1:54 PM) Mike Llewellyn: Have a good one.
(1:54 PM) Emily: You too.
Emily has left the room.
Mike Llewellyn has left the room.
 

SuperAfroBoy

Vertical Bacon Sandwich
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Nov 10, 2003
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PROTIP:
When I say:
(10:31 AM) Mike Llewellyn: I sent a request to have the password reset yesterday afternoon, but haven't heard back from the exchange admins. I will probe them again now and should have the new password shortly.

I really mean:
(10:31 AM) Mike Llewellyn: I was pretty lazy yesterday and forgot to send that. EWPS.